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Effective Date: August 31, 2023
Thank you for choosing Breatique. We are committed to providing our customers with delicious baked goods and exceptional service. This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation and refund of orders placed on our website.
2.1. Cancellation Deadline: Customers may request the cancellation of their order within 4 hours of placing the order. After this period, cancellation requests may not be honored to avoid food wastage.
2.2. Cancellation Process: To cancel an order, please contact our customer support team via email at [email protected] and provide your order number and reason for cancellation.
2.3. Refund Eligibility: Orders canceled within the 4-hour window are eligible for a full refund. Refunds will be processed within 7 business days to your original method of payment.
Due to our internal company policy, we only provide refunds in scenarios where the quality of the goods delivered isn't up to the mark, the goods have been damaged in transit or wrong items have been delivered to you. Refund request due to any other reasons will not be accepted.
3.1. Quality Concerns: If you receive a product that is damaged, spoiled, or not in accordance with your order, please contact our customer support team within 24 hours of receiving the order. We may request photographic evidence to assess the issue.
3.2. Refund Process: If your request for a refund due to quality concerns is approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used for the order.
3.3. Partial Refunds: In some cases, we may offer a partial refund or store credit instead of a full refund, depending on the nature and extent of the issue.
4.1. Custom Orders: Orders for custom-made or personalized baked goods are non-refundable once production has commenced.
4.2. Delivery Fees: Delivery fees are non-refundable unless the cancellation is initiated by Breatique due to non-availability of items or refusal of service.
5.1. Order Modifications: Customers may request modifications to their orders within 4 hours of placing the order, subject to availability and approval by Breatique.
For any inquiries regarding our Cancellation and Refund Policy or to initiate a cancellation or refund request, please contact our customer support team using the following information:
Breatique reserves the right to update and revise this Cancellation and Refund Policy at any time. Customers are encouraged to review this policy periodically to stay informed about any changes.
By placing an order with Breatique, you acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.
Thank you for choosing Breatique. We look forward to serving you with delicious baked goods and exceptional customer service.
